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For 10 years, the Clinical Service Excellence Programme (CSEP) has worked with hospitals across the UK to raise standards of myeloma care. This milestone celebrates the difference made, shows how healthcare teams are improving patient pathways, and shares the impact of a decade of collaboration.
Our impact at a glance
71
hospitals accredited
26
hospitals reaccredited
276
recommendations issued
1,730
patient experience surveys
The CSEP report: the story so far
Discover how CSEP has shaped clinics, support groups and service changes, with over half of recommendations now in place across UK hospitals.
CSEP tested out in 3 hospitals Project supported by The Milly Apthorp Charitable Trust
2016–2021
CSEP rolled out to reach 36 hospitals, with continual testing and evaluation
2018
First hospital awarded in Scotland
2021
CSEP team expanded so we could reach more hospitals and have greater impact
2021
First hospital reaccredited
2022
First hospital awarded in Northern Ireland
2023
1 in 4 UK hospitals with a myeloma service accredited
2024
Myeloma Best Practice Standards refreshed and revised in consultation with patients and healthcare professionals
2024
Around 1 in 3 UK hospitals with a myeloma service now accredited
2025
New CSEP assessment and patient survey launched
2025
First hospital reaccredited for the second time
What healthcare teams say
CSEP helped us to become more aware of patients’ priorities. Most importantly, it opened our eyes to what was possible.
Dr Ceri Bygrave, Consultant Haematologist, University Hospital Wales
The CSEP award not only validates our dedication but also invigorates our commitment to providing the best possible care.
Andie Guy, Clinical Nurse Specialist, The London Clinic
The Sarah Henshaw Award for Clinical Excellence
This award celebrates the commitment and innovation of CSEP-accredited hospitals. It honours the memory of Myeloma Clinical Nurse Specialist Sarah Henshaw, recognising excellence in myeloma care.
